Dallas, Texas – January 29, 2026 – Lantern, the leading specialty care platform connecting approximately 8 million members with the best surgery, cancer and infusion care, has won a Gold Stevie Award in the Customer Service Department of the Year category in the 20th annual Stevie Awards for Sales & Customer Service.

The Awards are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners will be celebrated during a gala event attended by more than 300 professionals from around the world at the Marriott Marquis Hotel in New York City on March 5.

More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 41 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 150 professionals worldwide on eight specialized judging committees.

Lantern, which works with employers and unions across the U.S., contracts directly with the highest-quality providers and offers a dedicated care advocacy team to help guide members through their complex healthcare journeys for all plannable surgeries, infusions and cancer care.

The Lantern care advocacy team earned the Stevie Award thanks to their dedication to members and focus on providing the best service. Here are some of the highlights:

    • 87 Net Promoter Score (NPS)
    • 93% member satisfaction score
    • 95% of member calls answered in 30 seconds or less
    • 6 weeks of rigorous learning when hired, ongoing support from a quality coach, and continuous learning, training and re-certification
    • Clinical care team expansion to help support members
    • 30,000 good member outcomes in 2025 alone

Fiona Mulligan, Chief Operating Officer at Lantern, says receiving the Gold Stevie Award in the Customer Service Department of the Year category is an incredible honor. “This award is a powerful validation of the care, empathy and excellence our customer care team brings to our members every day,” Mulligan said. “At Lantern, experience isn’t just a metric — it’s a promise rooted in putting people first, and this recognition reflects how deeply our team lives that commitment. I’m immensely proud of how our people show up for our members and set a new standard for service in healthcare.”

Stevie Awards President Maggie Miller said the remarkable scores achieved by this year’s Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation and customer impact they deliver. “We proudly join the judges in congratulating and celebrating these outstanding organizations and professionals on their achievements,” Miller said.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://sales.stevieawards.com/.

About Lantern 
Lantern is the Specialty Care Platform that helps employers reduce trend in the highest growing area of spend – specialty care. Lantern’s Network of Excellence includes the top surgeons, infusion and cancer centers around the country. Lantern pairs members with a dedicated care team, including Care Advocates and nurse navigators, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. That local access and personal support leads to higher utilization, which results in an average 4% trend reduction for employers. Lantern is trusted by the nation’s largest employers to deliver care to more than 8 million members across the country. For more information, visit: lanterncare.com 

About The Stevie® Awards  
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, the Stevie Awards for Technology Excellence, and the Stevie Awards for Women in Business. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations and territories. More than 1,000 professionals around the world participate in the Stevie Awards judging process each year. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 20th annual Stevie Awards for Sales & Customer Service include SOCAP International and ValueSelling Associates, Inc.