A Day in the Life of a Lantern Care Advocate
Serena Cowans knew when she walked into the building that Lantern was a company where she could see herself growing and thriving. And she’s doing just that as a new mentor to Care Advocates who are just starting with the team. “A friend sent me a job application to be a Care Advocate here, and […]
How We Customize Member Support at Lantern [Video]
Your company has a unique workforce with specific needs–and you want your benefits partners to meet them where they are. With Lantern, you can rest assured your employees will get the customized member support they deserve from our team. From multilingual Care Advocates to provider recommendations based on members’ specific health needs, we’re always ready […]
A Look Inside Lantern’s Care Advocate Training Process [Video]
At Lantern, our white-glove experience for members starts with our Care Advocates. Each member gets paired 1:1 with a Care Advocate whose sole focus is ensuring the member’s journey flows as smoothly and stress-free as possible. This support enables your employees to focus on themselves, being with their families, and the one thing that matters […]
What Makes Lantern’s Member Experience Different [Video]
73% of U.S. adults report the healthcare system fails to meet their needs. 56% say they wait more than a week for an appointment. And that appointment isn’t easy to get. U.S. adults spend 8 hours each month coordinating care for themselves or their loved ones. When it comes to specialty care for cancer, surgery or […]
