Radical Transparency Leads to Radical Change
March 03, 2025
A white-glove approach to care
The Lantern team goes the extra mile for our members. Discover the impact of a truly personalized approach.
Superior Support with Lantern
The Lantern Care Team makes a real difference for members every day by ensuring they get the best care. This support is essential, especially since less than half now rate U.S. healthcare quality as excellent or good.1
Care Advocates are dedicated to guiding members through crucial treatments like surgery, cancer care and infusion therapy, from start to finish.
Care Advocates can help members schedule appointments for care, request medical records, book travel if needed, and more.
If members have questions about their care, our team of clinical specialists are here to help.
A Tailored Member Experience
See how Lantern’s team works diligently to provide the best member experience possible.
The Power of a Care Advocate
Lantern Care Advocates are available to guide members on their care journey.2
85
NPS, much higher than most health plans
15s
average hold time for members
1:1
support and help
6 wks
of training plus ongoing support
White-Glove Support with Lantern
The best care shouldn’t be reserved for the few. Members rate Lantern highly because of the experience we provide for them. They know they can count on their Care Advocate to help:
- Suggest questions to ask their provider and help set expectations for visits
- Handle the details, like paperwork
- Book travel, if needed
Meet Candace:
A Member Journey
Here’s what the member experience was like for Candace, who needed to schedule a procedure.
- Candace connects with her Lantern Care Advocate.
- Her Care Advocate assesses her needs and provides a curated list of surgeons.
- Candace selects her surgeon, and her Care Advocate gets the process started.
- After Candace’s consultation, her Lantern provider schedules the surgery.
- Her Care Advocate stays in touch, helping her prepare for surgery and supporting her recovery.
The doctor was very down to earth and easy to work with. Even my mom complimented him after surgery. He called her himself to let her know it had gone well.
– Candace J., Lantern member
Our Members Love Lantern
“Claudia was amazing. She got everything going and really helped to facilitate my treatment. It’s such a nice feeling having that extra support system—it alleviates some of our stressors."
Donna V.
“My Care Advocate walked me through the whole process of what to expect, and she said she would facilitate the first appointments and make sure all my follow-up appointments went smoothly."
Alyssa M.
“I’m so glad Lantern is available to us. It’s not a gimmick—it’s a great benefit… I would not have been able to get bariatric surgery without Lantern.”
Shahin F.
Ready to talk? We’re here.
Get in touch with our team to see how Lantern can elevate your company’s benefits.
