Lantern member Myriam P. knew her husband Juan needed a procedure to help with his sleep apnea. Before she found out her company was getting Lantern, her family had to save and budget carefully to afford the procedure.
But when Myriam talked with an HR teammate about Juan’s situation, she learned that Lantern was available as part of her benefits starting that January. Access to Lantern meant her husband could have the procedure he needed practically for free.
So, Myriam called Lantern to connect with her Care Advocate as soon as she could to see if what she’d heard about her Lantern benefits was true. It was.
“The coverage was just incredible,” Myriam said. “We could not believe it at first.”
Support for a Good Outcome
Like most Lantern members, Juan was able to drive to his appointments. Lantern’s Network of Excellence includes nationwide coverage, and 99% of Lantern members can get local care.
Even though Juan’s appointments were close to home, his Lantern benefit still included travel. He received benefits to help pay for food and gas.
“They sent us a debit card, and Juan said there was no way it was real,” Myriam remembered. “We had to call and confirm that it was real for us to use. And it was. It was helpful, too.”
Beyond the savings, Myriam and Juan appreciated the support they received from their Care Advocate. Thanks to their Care Advocate, they didn’t have to worry about making appointments, getting necessary medical records and more. For the busy couple, that extra help made a big difference, ensuring they had a seamless experience from start to finish.
“We had (a Care Advocate) contacting us to coordinate it with the doctor when he had his operation,” Myriam said. “That support was like a game changer for us.”
After the Surgery
Juan and Myriam liked his Lantern surgeon. He had the procedure he needed and is doing well now. Myriam credits his Lantern surgeon’s skills for his success.
“It was clear she (Juan’s surgeon) had been doing this for years,” Myriam said. “She did her job well and was fantastic to work with during the surgery and recovery.”
Juan’s follow-up sleep study showed significant improvements, too.
After Juan’s great experience using Lantern, Myriam takes any opportunity to encourage her co-workers and their families to call Lantern first if they need a procedure.
“The way Lantern worked was how you would want insurance to work,” Myriam said. “For the first time since I’ve had insurance, something worked how you would want it to. It was so easy and so turnkey.”
